At Sakaya.co, we are committed to bringing authentic, world-class Japanese sake and shochu directly to enthusiasts across Hong Kong.

Hong Kong Local delivery

We currently ship exclusively within Hong Kong.

Standard Delivery Time: All local orders are processed and delivered within 2 to 5 business days.
Fulfillment: Orders are fulfilled either directly from our fresh allocations or through our authorized local import and brewery partners via reliable temperature-controlled cold-chain logistics.

Terms Of Sales

#### Acceptance of Terms

By placing an order on Sakaya.co, you acknowledge and agree to the terms outlined in this Shipping Policy.

#### Order Modifications & Cancellations

* **Order Cancellation:** Once an order is confirmed, it cannot be canceled or refunded.

* **Address Changes:** If you need to update your delivery address, please contact us immediately at **cs@sakaya.co**. Address modifications cannot be made once a tracking number or dispatch confirmation has been issued.

#### Shipping Costs & Options

Shipping fees and free-shipping thresholds (if applicable) are dynamically calculated and displayed at checkout.

#### Legal Age & Compliance

You must be of legal drinking age in Hong Kong (18 years of age or older) to purchase alcohol from Sakaya.co. By placing an order, you confirm that you meet the legal age requirement for alcohol delivery.

#### Deliveries & Failed Attempts

* **Tracking:** Delivery updates and tracking notifications will be sent via email or WhatsApp once your order is dispatched.

* **Failed Deliveries:** Customers are responsible for providing accurate contact and address details. If a delivery fails or is returned due to incorrect details, unreachability, or refusal of acceptance, additional re-delivery fees may apply.

#### Final Sale & Damage Policy

* **Final Sale:** All sales are final once an order is confirmed.

* **Damaged Goods:** We take extreme care in packaging your bottles. In the rare event that your shipment arrives damaged, please document the damage (with clear photos of the outer box and affected bottles) and report it to **cs@sakaya.co** within 24 hours of receipt so our team can assist you.

Contact Us

For any questions or inquiries regarding your order delivery, please reach out to our customer service team at **cs@sakaya.co**.

*Sakaya.co reserves the right to update or modify this policy at any time without prior notice.*